Cable Forum - View Single Post

Decimate · 07-06-2005, 11:57

Lol, I spoke to the technical support team last night, and got off the phone quite bewildered with the answer I got for my problem...

I was told they didn't know what the problem was and that they would be sending an engineer round to have a look at it, which is fine. But then I get told because my connection has been working sometimes and not other, that if my connection is working when the engineer gets round, then there is nothing they can do! I almost laughed when they told me that.

What I don't understand is how they can expect me to pay for a connection that constantly stops working and for them to possibly not do anything about it.

Any suggestion of what I should do if my connection is working at the time?

07-06-2005, 11:57	#12
Decimate Inactive Join Date: Jun 2005 Posts: 6	Re: Broadband keeps cutting off Lol, I spoke to the technical support team last night, and got off the phone quite bewildered with the answer I got for my problem... I was told they didn't know what the problem was and that they would be sending an engineer round to have a look at it, which is fine. But then I get told because my connection has been working sometimes and not other, that if my connection is working when the engineer gets round, then there is nothing they can do! I almost laughed when they told me that. What I don't understand is how they can expect me to pay for a connection that constantly stops working and for them to possibly not do anything about it. Any suggestion of what I should do if my connection is working at the time?