[Russ]

...as title....more to follow.
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2 people cancelled their dial-up service to go over to broadband, ntl continued to take a monthly subscription from both of them, taking a total of £300 from each person's credit cards.

Another woman cancelled BB and her phone line last december, ntl continued to bill her. All 3 people kept being told it would be sorted but nothing happened. The first person was offered a third of her £300 back, the second guy was offered half.

6 other people contacted the programme with similar complaints. They all got nowhere until X-Ray stepped in. Naturally ntl subsequently 'apologised' and sorted them all out, adding they were investing "£1 00 million" in to their customer services and also changing the way people take up broadband to avoid mistakes.

All the usual from ntl in my opinion, closing the gate after the horse has bolted.