[Decimate]

Thanks for all the help. It looks like I've got the answers I needed. I'll come back and moan here again if it doesn't get fixed by the engineer lol.

Just one thing. The last engineer who came round did say that he had checked the signal strength (or something like that) but my connection was working at the time. What do I do if the connection is working when the engineer turns up? Any handy hints?