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Originally Posted by alex_walke
hello chaps, my dad worked it out himself when browsing the ntlworld site how to upgrade our speed from 750k to 2mb, did it in a few clicks, moments later, the modem starts flashing and doing its business, 2 minutes later, run the speed test, HURRAH 2MB!!!! Well in NTL!!!
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I tried that. All I got was this error message: "Unable to identify the cable modem MAC (or Ethernet) address. Please reboot your PC and Cable Modem and try again."
So I tried that - same again. My letter said I'd be auto-upgraded by the end of May, but perhaps the problem above is preventing that happening? I'll give it a while longer then I suppose I'll have to give CS a ring.