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Originally Posted by fudge
I think my problem could have been that i turned mine off after about 7 hours of it being installed, cs said it can take 24 hours to get all your programes, so may have been better to have left it on for the first 24 hours. But the chap who installed it dident advise me to keep it on.
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The hites sent to the box should take that long. THe most I've known them to be was 6 hours.
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Originally Posted by kanagarajanc
10AM tomorrow then and another 0.5 day away from work...............
They don't even tell me exactly which hour they will come around.......its either 8 to 1 or 12 to 6............
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That's impossible on the new harmony system. Your in Bracknell it appears so the technicians who would come to your home are routed by the Harmony system. Basically the closer you live to a techncian the earlier in the morning you will get a technician to you. If you are booked in for a PM, you will get him later in the afternoon. They can't give you narrowed down appointment times either as this messes with the technicians daily route of jobs thus reducing his productivity.
P.S. Don't ask the agent you talk to where the technician lives as they won't have the foggiest I'm afraid. The best way is to request a courtest call when he/she is on the way