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Originally Posted by Chrysalis
Glad to hear this, good stuff and well done to those who were involved in getting this implemented.
In my opinion there is a big difference between able to ring up have acknowledgement of a problem and possible earlier fix then be sitting around in the lurch. Disabled people will also have a high need for a working landline.
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Indeed.
Fair enough, no engineers work on Sundays, but there are many cases which can be resolved by those in the faults dept by sending "hits" or going through simple procedures with the caller without an engineer even being required.