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Old 04-06-2005, 15:10   #11
Rik
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Join Date: Jan 2004
Location: Hertfordshire
Age: 53
Services: 1Gbps Broadband
Posts: 1,113
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Re: New Install (need a little help)

Quote:
Originally Posted by spike7451
Press page up/down/blue.That will take you into the on screen panel(not the engineers only panel tho) Go to page 3 & look at 'conn status'It should say '5 conn' (or connected)
Anything else & the VOD/Interactive wont work .
As for the software update,I dont think so as it's going to be changing more frequently than Sky as we put more stuff on.And splitting the feed for a CM is commen practice & in the SOP.As long as he checked the levels thing should be ok.TIP' If you are having problems with the CM,do the up/down blue & look for 5 conn.That will tell you if the return path is working.Anything else than 5 conn,no return path!Get a tech out!!
Spike
Hmm theres where the problem lies then

I dont get conn status
I get return power unknown

is this bad news ?

Theres no config info stb modem, as i have CM does this need a IP address even if im not using the STB modem?
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