[ian@huth]

Originally Posted by spike7451

Mick,
I agree that a service needs to be provided on Sunday,My post,in conjunction with Marge's post,was about people, for want of a better phrase,abuseing the system by constantly 'nagging' engineers & other staff they see in the street because;
A-they dont want to have to phone up & be on hold .(often for ages)
B-they think it will get done quicker than going thru CS/Faults.
If i had a penny for everytime someone had stopped me to report a cab open,fix a DVD player,retune a tv,ect,instead of going thru the channels,i & others like me,would have a fair bit of coin!
Spike

This is not unique to NTL staff. It happens no matter who you work for or what job you do. If you wear a companies "badge" whether it be round your neck or on the side of your van then you are to people who see it "that company". You will get approached and your company judged by the way that you handle that approach.