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Originally Posted by Mick
Yes I agree you are entitled to quality time off and that is not being disputed here at all and that is up to ntl to manage shift arrangements. But as I keep saying customers have come on here with a problem and have had a real need to ring on a Sunday to report a fault - I have passed this feedback on to ntl and they must of agreed that it is inappropriate to not have nothing open on a Sunday.
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Mick,
I agree that a service needs to be provided on Sunday,My post,in conjunction with Marge's post,was about people, for want of a better phrase,abuseing the system by constantly 'nagging' engineers & other staff they see in the street because;
A-they dont want to have to phone up & be on hold .(often for ages)
B-they think it will get done quicker than going thru CS/Faults.
If i had a penny for everytime someone had stopped me to report a cab open,fix a DVD player,retune a tv,ect,instead of going thru the channels,i & others like me,would have a fair bit of coin!
Spike