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Originally Posted by greencreeper
I don't see the benefit  Like Spike said - engineers don't work Sunday so all you can do is report a fault and wait. |
It will not be a case of phone and wait all the time at all - Sunday Faults will be able to deal with many cases where customers have lost channels and the STB only needs a 'hit' sending to the box. You probably haven't seen some cases on here of customers being in despair trying to phone the business support line on a Sunday because they have lost channels etc etc.
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Originally Posted by greencreeper
The customer thinks they're getting better service but they're not. Phone with a fault on Friday at 17:30 and you may as well have phoned at 09:00 on a Monday - service is no faster.
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Incorrect - See above.
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Originally Posted by Paul
Which is better than sitting in the queue on Monday just to find out you have to wait till Tuesday or Wednesday lol. At least it will help speed up engineer visits a bit if people get to report faults as soon as they happen.
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Precisely and thats if they need an engineer visit - Usually that probably is all that is needed is probably a 'hit' being sent to reactivate lost channels.