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Originally Posted by ian@huth
Having faults open on a Sunday means that engineers have more jobs waiting to be done when they start work on Monday which will enable them to plan their Monday work schedule better. It also means that some customers who have reported a fault on Sunday may receive a visit early on Monday instead of being kept waiting in a queue Monday morning to report it. Result is less frustrated customers taking it out on NTL operatives on Monday morning.
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I'm afraid if someone rings on a Sunday there is no more likely to be an appt for Monday than if they rang on Monday morning. It works off what is the next available appointment. They have xx amount of points available every day, as far as I'm aware Monday is no different to Wednesday.
As I've said before I think it's a good idea to be open on a Sunday however it doesn't mean that the fault is gonna be fixed any quicker than if the customer rang on Monday morning.
One note of caution however is that some customers may think as they can report a fault on a Sunday that the tech is gonna visit on a Sunday as well, the number of customers I spoke to, when faults was open late, that the tech was going to go out to fix a stb problem at midnight
