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Originally Posted by ian@huth
Similarly with faults, a small team working Sundays could go out to rectify faults and if all was quiet could go round checking on the state of the green boxes.
At the end of the day anything that improves the customers perception of a company is worth doing. If paying an engineer £100 results in retaining a customer spending several hundred punds a year with NTL then it is money well spent.
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Then you would also require Despatch to be open. This would mean paying the service techncian and also the agent(s) who would have to go in on the Sunday.
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Originally Posted by Marge
nope, didn't do harmony  |
Let you off then