Thread: ntl open Sunday!!!
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Old 04-06-2005, 11:32   #59
Paul K
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Re: ntl open Sunday!!!
Quote:
Originally Posted by Marge
Quote:
Originally Posted by paulyoung666
but surely if someone wanted some sort of package change doing then that could be done on a sunday , plus calls made to faults on a sunday would most likely get sorted on monday , rather than having to wait till tuesday , or have i got the wrong end of the stick
Well no package changes will be done on a Sunday as it's faults only, faults are actioned when the customer rings through with them. what i think may happen is if the customer rings with a fault on sunday there won't be a tech visit until the next available appointment, which would be monday morning at the very earliest.
Which is better than sitting in the queue on Monday just to find out you have to wait till Tuesday or Wednesday lol. At least it will help speed up engineer visits a bit if people get to report faults as soon as they happen.
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