[Marge]

Originally Posted by paulyoung666

but surely if someone wanted some sort of package change doing then that could be done on a sunday , plus calls made to faults on a sunday would most likely get sorted on monday , rather than having to wait till tuesday , or have i got the wrong end of the stick

Well no package changes will be done on a Sunday as it's faults only, faults are actioned when the customer rings through with them. what i think may happen is if the customer rings with a fault on sunday there won't be a tech visit until the next available appointment, which would be monday morning at the very earliest.