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Originally Posted by Mick
I'm sorry thats how you feel, not sure how the shift patterns will work out but surely they will be shared out? But it has to be said that ntl is in a business position where it needs to provide a standard of support and service to its customers. ntl needs to be available to its customers 7 days a week. Too many customers including myself have found it quite ridiculous that after closing time on a Saturday, there was no way or reporting a fault until Monday morning.
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to Mick and the team for getting Sunday opening restored.
You have to ask yourself though would this additional expense not be better spent on the Network ensuring it does not fall over.
Woopee do so a customer can report a fault but if it cannot be cured by sending the box a hit then they are still shafted.
It is a step in the right direction but not a cure to the problem.
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Originally Posted by sleepless
Work those weekends. Forget your family commitments, you have to see to those customer who have lost their precious TV or broadband for a day or two. Never mind that you will not get any worthwhile extra payments for loosing quality time with your children, the customer is always right. The same customers who may complain that there is no discipline in school/society.
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As an example then try telling that to someone without their landline for the weekend who cannot ring for an ambulance.
[QUOTE=sleepless] There should be no service on weekends, period.
Disagreed think there should be see above.
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Originally Posted by sleepless
Society should have evolved enough for this to become apparent by now, FFS. The only services that should be available 24/7 should be emergency services, the ones that matter. They should be paid accordingly too.
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and without a landline how would you report this to the emergency services assuming not everyone has a mobile.
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Originally Posted by sleepless
How many people who complain about not getting 24/7 service only work 9-5 weekdays? How many people who complain about 24/7 are forced to work 24/7 themselves and are seeing it as an outlet for their own fustration. How many people who complain about 24/7 actually are managers who give no ***** about society and only care about themselves?
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Well I am a Manager for a Service Help Desk but our hours are agreed with the client and fortunately they are at the moment days, but thats drifting from the topic of this.
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Originally Posted by sleepless
Am I asking too much? Would we not be better served by having quality time with ones family and friends at regular intervals?
I could go on but will refrain. Good night  |
I think you will find that the people concerned have moved away from the Sunday opening and it is in their orginal contract somewhere so they have had a break from it for a while and now it has been put back.
In essence then if it is in the original job hours they have nothing to compalin about.
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Originally Posted by sleepless
Oh diddums. get a grip on reality. Oh for a 3rd world war to put some of you people into perspective.
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Me thinks it is not Mick or others that need to get a grip on reality but you as I fail to see what reference to a 3rd World War has anything to do with this.
Overall though in an ideal world if the service was faultless there would be no need for Sunday faults but it is not and I still stand by my original idea they should spend the money on the Network and make sure it is stable but at the end of the day we do not live in an ideal world so to me this is somewhat of a step in the right direction.
