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Originally Posted by spike7451
Is it me,or are a lot of us long suffering (lol) NTL workers always the last to know anything!Having to rely on sites like this to find out just what the fudge is going on!!???Part of the problem i think is that us field engineers,be it faults or installs,dont have regular access to the work intranet except when we get into the office,which may be as little as 1 hour a week!Until Harmony is eventually rolled out,this 'lack of internal communication 'problem will go on....and on......and....
M
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Work those weekends. Forget your family commitments, you have to see to those customer who have lost their precious TV or broadband for a day or two. Never mind that you will not get any worthwhile extra payments for loosing quality time with your children, the customer is always right. The same customers who may complain that there is no discipline in school/society.
There should be no service on weekends, period.
Society should have evolved enough for this to become apparent by now, FFS. The only services that should be available 24/7 should be emergency services, the ones that matter. They should be paid accordingly too.
How many people who complain about not getting 24/7 service only work 9-5 weekdays? How many people who complain about 24/7 are forced to work 24/7 themselves and are seeing it as an outlet for their own fustration. How many people who complain about 24/7 actually are managers who give no ***** about society and only care about themselves?
Am I asking too much? Would we not be better served by having quality time with ones family and friends at regular intervals?
I could go on but will refrain. Good night
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Originally Posted by Mick
I'm sorry thats how you feel, not sure how the shift patterns will work out but surely they will be shared out? But it has to be said that ntl is in a business position where it needs to provide a standard of support and service to its customers. ntl needs to be available to its customers 7 days a week. Too many customers including myself have found it quite ridiculous that after closing time on a Saturday, there was no way or reporting a fault until Monday morning.
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Oh diddums. get a grip on reality. Oh for a 3rd world war to put some of you people into perspective.