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ian@huth · 02-06-2005, 23:28

NTL shouldn't have to look at the problem of doors being open on green boxes. They should make sure that the boxes are sturdy enough and have adequate locks which would prevent most of the problems. Some of the smaller boxes are so flimsy that it doesn't take much effort to completely destroy them. Perhaps the boxes could be wired up to send a signal back to HQ if doors are left open, shouldn't be too difficult to do.

Open boxes can result in damage which we customers ultimately have to pay for. Loss of service can result with affected customers joining the call centres queues and maybe demanding compensation. Again customers have to bear the cost. Illicit connections could be made in the open boxes with resulting arguments about such things as the size of a customers phone bill maybe running into hundreds of pounds for calls to premium rate numbers.

Prevention is better than cure.

02-06-2005, 23:28	#106
ian@huth Inactive Join Date: Jun 2003 Location: Huthwaite, Nottinghamshire Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other Posts: 4,536	Re: Green box doors left open NTL shouldn't have to look at the problem of doors being open on green boxes. They should make sure that the boxes are sturdy enough and have adequate locks which would prevent most of the problems. Some of the smaller boxes are so flimsy that it doesn't take much effort to completely destroy them. Perhaps the boxes could be wired up to send a signal back to HQ if doors are left open, shouldn't be too difficult to do. Open boxes can result in damage which we customers ultimately have to pay for. Loss of service can result with affected customers joining the call centres queues and maybe demanding compensation. Again customers have to bear the cost. Illicit connections could be made in the open boxes with resulting arguments about such things as the size of a customers phone bill maybe running into hundreds of pounds for calls to premium rate numbers. Prevention is better than cure.