[sweaty]

I was a contractor for NTL, in a NTL badged van. I could probably say 80% of cabinets were unlocked or broken. As a contractor we are paid per job, no financial incentive to report boxes damaged were offered and on the odd occasion I did, it would take sometimes up to an hour to report (unpaid). The simple truth is as there are no auditing of contractors and the very poor treatment they receive by NTL and the firm that they contract for, the contractor will never behave like a valued employee. i had high hopes when starting of maintaining my excellent customer service skills but eventually I couldn't cope with the way customers were treated and walked.
Getting back to cabinets, BT would send engineers out on call to shut cabinets, guard and secure damaged ones that would need replacing. They have an online internal website that engineers report damged equipment thru, stating the priority of the job etc. The way BT deal with it compared to NTL bears very little resemblence.