Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Elderon · 02-06-2005, 11:59

I rang up about a fault with my ntlworld email a/c. CS said there was work in the are but faults could identify a problem and put it right. I redialled and was put through to India. They guy used his system which obviously told him to fill in a form. I asked him what was the problem - a technical problem. What was it - I am not allowed to tell you Sir. All very polite. I asked again why my account was not accessible and he replied - cannot say sir.

This sort of reply does not inspire confidence that the person you are speaking to has any idea what they are doing.

As for people working for ntl giving positives - I suppose it just might be possible but so many people I speak to have had foul ups it makes it appear likely, which is a shame since they all work jolly hard I feel sure.

02-06-2005, 11:59	#580
Elderon Inactive Join Date: Jun 2005 Posts: 1	Re: NTL Customer Services: Your personal experience I rang up about a fault with my ntlworld email a/c. CS said there was work in the are but faults could identify a problem and put it right. I redialled and was put through to India. They guy used his system which obviously told him to fill in a form. I asked him what was the problem - a technical problem. What was it - I am not allowed to tell you Sir. All very polite. I asked again why my account was not accessible and he replied - cannot say sir. This sort of reply does not inspire confidence that the person you are speaking to has any idea what they are doing. As for people working for ntl giving positives - I suppose it just might be possible but so many people I speak to have had foul ups it makes it appear likely, which is a shame since they all work jolly hard I feel sure.