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Originally Posted by GazzaB
Hi Decimate
Welcome to the forums 
If you are loosing Sync or Rdy light there is nothing you can do and no amount of messing your end will fix it. Loss of either/both these lights indicates a signal/network issue with Ntl's service get onto tech support again to get another engineer to have a look!
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That's what I thought but since an engineer had been out I would have thought any obvious issues should have been sorted already. Looks like either a problem that front line CS can't quite pinpoint of the engineer failed to resolve it properly when he visited