Was able to get in touch with Customer Services to report the fault. First time I waited in the queue (as normal) only to be told (when I connected with someone) that they couldnt process my call because their system was down. Maybe it was just me, but it sounded as if the guy was still in his bed!!??
Second time, told the CSR the problem and advised me that he'd send a signal through to the box - for me to turn it off for 30mins then reboot. Needless to say it didnt work.
Third time - very helpful CSR advised her as to the situation and previous call. I was told that the guy shouldnt have advised me to turn off the box for that long as "the boxes dont like it". Who am I to argue with this?? Asked for the last 4 digits of the SIM card number and found out that the previous guy had sent the signal to the wrong box (we have three). We tried it properly this time as well as rebooting - no effect. Appointmetn made for a call out following morning between 8am & 1pm - he arrived at 11am and replaced the box. I wasnt present but would have asked about the Samsung boxes if I had been!!
We would have had no chance of getting one anyway!!! All is functioning well now and we're just waiting on this VoD/PVR thing
Just began thinking about the number of organisations that use multiple TLAs (three letter abbreviations) VoD, PVR, STB.................... The list is endless!!!!
James