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Originally Posted by Millay
My gripe is Im going to have to spend another hour in the returns queue to get it replaced/refunded.... this is shocking and surly it is illegal to resell second hand items as brand new.....
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Don't return it just yet. Call up trading standards. and lodge it with them.
What they are doing is illegal (Assuming it wasn't just a one off error. Occaisonally somebody will want something, you check in the backroom where someone left a faulty boxed item and you resell it by mistake).