Aye also Tiny and many other makers install ten tonne of pure crap onto there machines, personally and I am sure many others on this forum will agree his best move would be to format it and install a fresh clean copy of Xp Pro for a start or Xp Home if he cannot afford Xp Home.
The disks restore of which they come with tend to be ghost images of his HD, hence you just reinstall the crap.
I agree with MovedGoalPosts, post above they it will need re-registering its something to do with release and renew the ip if that may ring a bell sadly I have forgotten the command.
