Quote:
|
Originally Posted by Ste Riley
I've lost my TV package and I've not had my broadband speed upgraded to 2Mb as promissed.  |
Not sure what went wrong with the TV package, but just swapping the STB doesn't get the speed upgraded. The techies _could_ do it, but if not it's another call to customer support I'm afraid. They can do it without a visit (if the Samsung is installed).
Beware techies encountering routers and SOHO Intranets. They will just walk away from any problems they encounter. I was left with no connection, and they hadn't bothered to check if my crossover Ethernet cable would still work (which it wouldn't). Fortunately I have expert contacts...
Brian