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VC10 · 30-05-2005, 20:09

Thanks monkeybreath.

They sorted it out 30 mins after I made contact after their systems came back up.

OK so it takes 24 hrs for an SO. But....the initial error was made during installation so why should I have to wait a further 24Hrs for them to correct their own mistake?

If the CS agent can do the business why wasn't it done Friday afternoon?

You know, looking back I thought it was too good to be true to report a fault at 08:05 Friday morning and be told someone would be round before 13:00. I suppose what, for once, I gained on the swings this time, I lost on the roundabouts

30-05-2005, 20:09	#18
VC10 Inactive Join Date: May 2005 Location: Guildford Services: NTL Digi TV & BB Posts: 13	Re: Screw Up After Box Change Thanks monkeybreath. They sorted it out 30 mins after I made contact after their systems came back up. OK so it takes 24 hrs for an SO. But....the initial error was made during installation so why should I have to wait a further 24Hrs for them to correct their own mistake? If the CS agent can do the business why wasn't it done Friday afternoon? You know, looking back I thought it was too good to be true to report a fault at 08:05 Friday morning and be told someone would be round before 13:00. I suppose what, for once, I gained on the swings this time, I lost on the roundabouts