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VC10 · 30-05-2005, 10:14

Right..... I rang at 09:02 and was told to ring back in a hour because their systems are down. Just rang again and been told it's going to be another hour

__________________

Just rang again. Call back in two hours now.

Question. If their system is down when you get through to the fault department why do they ask for the Account No. when they can't do anything? Why don't they just broadcast a recorded message?

30-05-2005, 10:14	#13
VC10 Inactive Join Date: May 2005 Location: Guildford Services: NTL Digi TV & BB Posts: 13	Re: Screw Up After Box Change Right..... I rang at 09:02 and was told to ring back in a hour because their systems are down. Just rang again and been told it's going to be another hour __________________ Just rang again. Call back in two hours now. Question. If their system is down when you get through to the fault department why do they ask for the Account No. when they can't do anything? Why don't they just broadcast a recorded message?