Thanks for the welcome. I was on the old site (what happened to that BTW)
In thread starter I said I had tried a re-boot in case that is what it needed after the tech's had done their stuff.
I have e-mailed them asking for compensation for 3/4 days without the use of the box.
The e-mail ****ed me off as well as I went to the website, hit the contact us button, went though a small Q & A session for them to establish why I wanted to contact them and once I said it was a complaint the webpage said ring CS. But they are shut!
