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Originally Posted by Foo Fighter
exact same happened my mate on friday bunch of monkees still aint sorted
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Hmmm..... Whilst I appreciate that your friend, possibly you, and others, have had poor experiences with NTL's Customer Service I would say that it is unfair to generalise in the way that you have.
CF is trying hard to establish a good working relationship with NTL at a corporate level, in this way the CF Team have already been able to resolve a number of tricky issues for some of the members here - a constant haranguing of NTL's staff is unlikely to help smooth that process along any.
Additionaly, there is more than one member of NTL staff that uses this forum regularly. Those people do a lot of good work for this community, in their own time, often without thanks, and with no reward. Alienating them is not a particularly good idea, you never know when you might need their help
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Originally Posted by Marge
Won't make one ounce of difference if the stb has been entered with the wrong smartcard or box number. Customer can sit there all day doing it with no effect. Isn't that right MB ?? |
Thanks Marge, wasn't sure if the STB had to pick up some sort of signal from NTL to say that it had been added to the network (or whatever it is that happens), didn't know if a reboot would force that information to be refreshed
Thanks for putting me straight
