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VC10 · 29-05-2005, 22:54

On Friday one of my STB's was replaced. The technician set it up and said leave it an hour for the package to d/load. Any after several hours I went back to the box and found I didn't subscribe to any pay channels. After a re-boot the message popped up that my card hadn't been registered with box.

I rang CS and it became apparent the tech on setting up the s/ware had recorded the wrong box s/n (one digit a 5 instead of a 4). Fair enough, a simple mistake anyone could make. I gave CS the card No. & the Box No. and he said it would be sorted within the next 24Hrs.

Guess what, 17:00 yesterday, 24+ Hrs later, no change. I rang CS and as you are no doubt aware, they are closed until Monday. Every time I call CS there is one problem or another, it makes my blood boil.

29-05-2005, 22:54	#1
VC10 Inactive Join Date: May 2005 Location: Guildford Services: NTL Digi TV & BB Posts: 13	Screw Up After Box Change On Friday one of my STB's was replaced. The technician set it up and said leave it an hour for the package to d/load. Any after several hours I went back to the box and found I didn't subscribe to any pay channels. After a re-boot the message popped up that my card hadn't been registered with box. I rang CS and it became apparent the tech on setting up the s/ware had recorded the wrong box s/n (one digit a 5 instead of a 4). Fair enough, a simple mistake anyone could make. I gave CS the card No. & the Box No. and he said it would be sorted within the next 24Hrs. Guess what, 17:00 yesterday, 24+ Hrs later, no change. I rang CS and as you are no doubt aware, they are closed until Monday. Every time I call CS there is one problem or another, it makes my blood boil.