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Originally Posted by James79
Sorry Monkeybreath, perhaps I didnt explain clearly enough. Two of the STBs are working fine - they've received the recent update and appear to have improved ever so slightly regarding performance.
Just one STB fails to work and its not connected to any other STB (although my SACM is joined to it via a splitter too!!! Do ntl like to save time by adding splitters??? Perhaps they have shares in the company they buy them off?? 
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if they didn't use splitters, you would need a seperate cable for each service you took.

- four, in this case, for you, not including the phone.
If I have this right you have two cables - one split between two STBs & the other split between a STB & a SACM - and this is the one that won't lock on the signal - are you able to try taking the splitter out of line for this one? I know this is no solution, but it may give a clue to if it is a power level problem.