[James79]

Thanks guys for the info so far!!

We have 3 STBs here - one in the living room and the other two in bedrooms. The one in my room is a split off from the main STB (if that makes any sense) and has never had any (major) problems. In fact, it was the only one that received the aforementioned download automatically.

The STB in the living room ALWAYS loses EPG information and has to be rebooted every few days (at least). When this happens, the STB in my room tends to lose EPG info?? Strange!!

The other box (which is the one having probs now) has not had any probs to speak about, and as such we were surprised that we're having problems now. Although when you remember that it's NTL you subscribe to..............?? (How is Sky Digital these days??)

Any tips in coercing Customer Services or a Tech to replace all three STBs with shiny new Samsung ones?????

Paul, I have tried powering off for a few mins, but I'll try again - you just never know?? I'll get back with the result as soon as possible.

James