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Originally Posted by mubahil
Hi,
Thanks for the welcome.
I tried leaving it uplugged over night but I still get the same problem.
Also, I wanna avoid calling ntl as the last time I used thier tec support I was put on hold for ages and then disconnected!
Would appreciate any other ideas.
Thanks,
Mubahil 
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I'll add to the

from others and just say that I don't think there's a lot else that you
can do other than give Tech Support a call, sorry.