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Originally Posted by alex_walke
well............its nearly the end of May, still no speed upgrade in Hemel Hempstead, is it something I need to do or is it a question of waiting?
I have a cable modem and currently on 750k if that helps! 
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have you tried
http://www.ntlworld.com/data-feeds/e...tierMigration/
you will need to provide the correct user name & password for your account