[chandleo]

I emailed ntl regarding faze tv, as I would like to receive it when it launches and considering its going to be a premium channel i'm surprised they wouldn't want the extra revenue considering some of their financial problems, anyway heres the response i got:

Thank you for your email.

Due to the security procedures we have in place at ntl:, in compliance with the Data Protection Act, we cannot accept any change of information regarding customerââ‚à ƒâ€šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s personal or account details via e-mail.

In order to maintain security we ask our customers to call us on 0800 052 2000 or 0044 1256 751 045 if calling from outside the UK and we can then proceed with the relevant changes.

Our customer service team will be more than happy to explain or resolve any billing queries or make changes to your account or package and provide details once the relevant checks have been passed.

Unfortunately at the moment we have no news of this channel being added to our packages although we are constantly in negotiations to bring new content to our customers.

I apologise for any inconvenience caused but as I hope you will appreciate these precautions are for your security.

I hope this will answer your queries, should you have any further questions please do not hesitate to ask.

Kind regards

don't even know what the first bit is about, didn't even ask to make any changes to my account!