Cable Forum - View Single Post - Amazon.co.uk

greencreeper · 24-05-2005, 17:49

I've started noticing this as well. I've labelled it "excessively proactive customer service" - eager to help but without the clear, effective communication needed to avoid repetition of effort, thus resulting in poor customer service. I guess that it's the future now we live in a service industry.

24-05-2005, 17:49	#2
greencreeper Inactive Join Date: Nov 2003 Location: Leeds - the dog house Age: 48 Services: Email me for a current price list Posts: 8,270	Re: Amazon.co.uk - What a mess! I've started noticing this as well. I've labelled it "excessively proactive customer service" - eager to help but without the clear, effective communication needed to avoid repetition of effort, thus resulting in poor customer service. I guess that it's the future now we live in a service industry.