[Raistlin]

I just thought I'd share a recent experience that I've had with Amazon.co.uk:

A couple of months ago I placed an order for an item which had a 2-3 week waiting time, 2-3 weeks past and I received an email telling me it had been dispatched.
Eventually I start to worry that the parcel might have gone astray and so I use the DHL tracking site to find out where it is. To my surprise DHL have (apparently) tried to deliver it twice and have been unable to get any answer.
I'm not surprised they got no answer, there was nobody here - it would have been nice if they'd left me a card to let me know they'd called (I could have gone and picked it up).

So, after much chasing of DHL, and reporting the matter to Amazon, I finally get DHL to deliver the parcel.

The next thing I know I get an email from Amazon telling me that they have sent me a replacement for the lost item, not only that but they've charged me postage for it.
So, I get in touch with Amazon and advise them of their mistake. They agree to refund the postage, and tell me to arrange a return of the item once it has been delivered.
The item arrives and I go to the Amazon site to get a return label, only to find that I need to pay the postage myself. Reluctant to do this, I email Amazon to make sure that they will refund the postage once they receive the return.

The following day I get an email from Amazon, giving me a freepost address to return the parcel to and giving me a code for a £5 discount for all the inconvenience.

Case solved..... Well, not quite.

Today when I got in from work I discovered another email from Amazon. They have dispatched the item to me again, and once again they've charged me postage for it.

So now I have the original item that I ordered, one that I didn't ask for and which needs to be sent back, and one which is on its way to me. Amazon will no doubt tell me to refuse the parcel, that's great except it will probably be left with one of my neighbours who will end up taking delivery so I will have to return that one as well.

£5 voucher or not, I'm not sure I'm going to be using Amazon again. Shame really as they're normally quite good. I'm just wondering how they've managed to make such a bl**dy mess of this one order!