I've just joined in on the fun!
Ordered broadband and of course received the phone call back straight away to confirm by bank details and engineer arrived to install. Cable modem doesn't work - it looks like he didn't test it before he left.
Since then, I've been making calls and going round in circles trying to arrange another visit to get it sorted, being passed around different departments. Some of the people I speak to are very helpful, others make me want to slit my wrists
. All in all, not that impressed so far!!!