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Originally Posted by mdean
wonder why someone said avoid ebuyer- always found them ok
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Number of factors really: -
- They use Citylink, who can be pretty useless at times. For me they never managed to deliver on the day they were meant to, and so caused quite a bit of inconvenience and aggro.
- You can't phone/email them directly. If you want to raise an issue with them you've got to use their enotes system which they will control at will and often take ages to respond. I've never had the 'pleasure' of returning anything to Ebuyer, touch wood.
- Their site goes down every now and then for a few hours without warning, thus leaving you unable you unable to chase your orders or read your enotes.
- If you need to return anything, then god help you. Read many horror stories about their returns process and inefficiency in dealing with them.
Their prices are keen, but customer service leaves alot to be desired. My experience of them has been OK so far.