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Originally Posted by tim
So the flip side is that a CM that is owned by the customer does not get any support or free replacement.
That is to say there is no burden to NTL in that respect. Therefore the customer should not be charged (the £5 rental) for such services.
If my £20/pm goes up to £25/pm I will have a few chioce words for CS.
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The current prices shown on NTL's price list for broadband services include the provision and maintenance of a cable modem within the cost. That price is not £20 for the service and £5 for rental of the cable modem. Whilst £5 may have been the difference between the price paid by customers who owned their own modem and customers who didn't some years ago there is no logical reason why this £5 difference should carry on in perpuity. Cost of cable modems has fallen significantly since those early days, service speeds have increased and prices for them have fallen. If NTL decided to provide a new low end tier at £4.99 per month including provision of a cable modem would you seriously expect NTL to charge you nothing for this if you moved to it and give you a penny credit into the bargain to make sure you retained the £5 discount for owning your own modem?
Taken the fact that cable modems prices are so low these days, what do you think NTL should charge for the current tiers if all customers were asked to buy and maintain their own modems? It certainly wouldn't be £5 less than current price list charges.
Let's face it, customers who bought their own modems in the first place have had more than their fair share of "compensation" for doing so in the lower charges they have paid over the years. It is customers who did not buy their modems who are subsidising the discount that they have been receiving.