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Originally Posted by limitus
thanks for the help.your just as helpfull as NTL tech help  |
People don't spend all of their lives in here.
Nor do they spend all of their time here helping other people.
But - where people
can help they generally
do - for free, without any strings attached, and without asking anything in return.
I would guess that the reason you got little/no response was that there was nobody here that was able to help, if they had been able then I'm sure they would have.
Insulting the very people that you are asking for help from is unlikely to endear you to them, and is thus unlikely to get you any help at all (either now, or in the future).
Also, broadly tarring NTL Technical Support with the same bad brush is likely to make you no friends here. This forum is frequented by a lot of people from that team who are only to happy to help (in their free time, and of their own volition) as and where they can. The majority of members of this forum have nothing but respect for those people and won't appreciate the implication that they are all just as bad as each other.
Yes, NTL does have a pool of people in Tech Support who are not (or at least don't give the appearance of being) as helpful as we would like them to be - that doesn't mean that they are all like that.
In fact in recent months Cable Forum administration have been working hard with some very senior people at NTL to try to resolve some of the issues that we have been having with CS and Tech Support.
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By the way, any chance that one of the Mods/Admins can sort this thread out so that the width is right and we don't have to keep scrolling backwards and forwards?
Thanks