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Originally Posted by Paddy1
I was auto upgraded last week to the 2 Mb tier. As one who originally bought their cm and paying £20 per month I decided to wait for the auto upgrade so as not to lose my £5 discount but yesterday I got a letter saying that NTL are delighted to inform me that my line has been upgraded and that, as a result, they are removing the £5 discount in August. They even pointed out that if my cm should ever fail they will replace it free of charge... so just like everyone else thats paying £25. I feel an irate phone call coming on. I'm currently paying 13 quid for phone and tv and another 2 for international call discount. I don't use the tv as I have $ky so I'm going to cancel this and go back to BT paying £10.50 a month. Net result, a £10 loss for ntl.
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Just how long did you expect to get that discount for? You have paid far less on average taking the purchase price into account per month for your broadband service than those who didn't have to buy. If there was an option now to buy your own modem and get a discounted monthly payment it certainly wouldn't be anything like £5 per month. NTL should really have looked at pricing on a regular basis and reduced that discount at regular intervals.