Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Angua · 18-05-2005, 15:22

Arrrrrghhhhhhh

Yesterday I had an awful "conversation" with someone on the BB help line (possibly in India) working from a "script" (as those who know me will testify I very rarely swear but this "person" drove me to swear and slam the phone down) who I later discovered (when I spoke to someone helpful in the UK) had no idea what was going on in the area.

Please could someone tell me why when we have organised a password system for me to access the NTL account do we now have to have things in writing in order to organise an engineer? My husband works nights so between sleeping and getting ready to go to work does not want to be on the phone organising an engineer who will have to fit in with my schedule (being a day person) anyway. What makes this worse is an engineer is part of the service but I can order things which cost extra with no problems.

Thanks in advance from a much calmer and sunny me.

18-05-2005, 15:22	#577
Angua 17 years same company Join Date: Apr 2005 Location: Expanding Town with crap roads Age: 66 Services: ? BB, basic phone. Share of Disney+ Posts: 7,674	Re: NTL Customer Services: Your personal experience Arrrrrghhhhhhh Yesterday I had an awful "conversation" with someone on the BB help line (possibly in India) working from a "script" (as those who know me will testify I very rarely swear but this "person" drove me to swear and slam the phone down) who I later discovered (when I spoke to someone helpful in the UK) had no idea what was going on in the area. Please could someone tell me why when we have organised a password system for me to access the NTL account do we now have to have things in writing in order to organise an engineer? My husband works nights so between sleeping and getting ready to go to work does not want to be on the phone organising an engineer who will have to fit in with my schedule (being a day person) anyway. What makes this worse is an engineer is part of the service but I can order things which cost extra with no problems. Thanks in advance from a much calmer and sunny me.