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Re: BY unhappiness
People in the sales department will tell you what you want to hear, their job is to sell u a product thats always the best thing to remember.
As for your high pings its probably not todo with the upload speed more todo with high utilization in your area which is a common problem in large urban areas, moving you to a different upstream channel (which is probably what they tried todo) can sometimes fix this but is often only a tempory problem. I would imagine Blueyonder are currently awaiting upgraded equipment to arrive in your area which should reduce the ping to about 20-30ms.
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