May be a problem with the modem setup. If NTL TS won't assist, perhaps some kind NTL poster could check it out remotely? (Hint!)
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Originally Posted by homealone
sorry to harp about this, but can you confirm the MAC address on the relevant router 'advanced' page is set to all zeroes??
the other settings look fine 
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This has ME confused - surely any MAC address cloned in the router would be the PC MAC address originally used to register, not the STB MAC address?