My problem is I keep getting disconnected and have packet loss, ready light often goes out on modem and sometimes the sync too. This tends to happen mostly during the daytime (7/8am-6/7pm) and it seems worse in hot/sunny weather.
This has been going on for a couple of months now, I've had 3 engineer visits so far to try and resolve this problem. Twice they've changed the attenuator thing on the modem and and once the modem itself.
I'm in the Guildford franchise i think, maybe portsmouth, postcode start is GU33. Computer is running windows 2k with the cable modem connected directly to a network card. Running zonealarm firewall but turning it off makes no difference to this prob.
Tracert to bbc.co.uk below.
Tracing route to bbc.co.uk [212.58.228.154]
over a maximum of 30 hops:
1 15 ms <10 ms 16 ms 10.69.48.1
2 16 ms <10 ms 15 ms cosh-t2cam1-b-ge97.inet.ntl.com [80.3.162.153]
3 15 ms <10 ms 16 ms cosh-t2core-b-ge-wan61.inet.ntl.com [80.3.161.13
3]
4 16 ms <10 ms 15 ms gfd-bb-b-so-210-0.inet.ntl.com [62.253.188.253]
5 <10 ms 16 ms 16 ms tele-ic-2-so-110-0.inet.ntl.com [62.253.185.74]
6 <10 ms 16 ms <10 ms ntl-ge2-8.prt0.thdo.bbc.co.uk [212.58.239.217]
7 15 ms 16 ms <10 ms 212.58.238.129
8 15 ms <10 ms 16 ms 212.58.238.34
9 <10 ms 16 ms 16 ms pos6-0.rt0.mh.bbc.co.uk [212.58.239.30]
10 16 ms 15 ms <10 ms bogons.mh.bbc.co.uk [212.58.228.154]
Trace complete.
Edit: added line quality test
http://www.dslreports.com/quality/nil/1736997