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jonny_Daly · 17-05-2005, 12:10

Hi there I recently signed up to the Telewest Package for TV, Phone and Broadband (may 9th). I was previously on BT Broadband and i asked the sales person who was trying to sell me the package, what the differences between the two 1meg services were. He told me they were identical.
I now have all the services installed and my downloading is fine but i discover to my horror that it is on 128k upload in the Modem config, not 256k as the sales person advised. This makes it next to useless for my online gaming (counter strike: source) which is a major reason i have broadband. I can only ping under 50 on a few UK servers whereas with 256K upload on BT i had thousands pinging under 50.
I have spoke to telewest technical support and they have tried moving me to a different URB (is that the term) server but it hasnt helped. I am in Liverpool and have been told they are upgrading their servers or something but that seemed very much like a fob off.
I have lodged a complaint with Telewest about the sales rep. So will see what comes of that.

Anyone who works for BY, is there any immediate plans to up the speed to 256K for the 1mb connection? if not then am i able to keep the cable phone and tv but let another provider give me my internet, would that work?

Many thanks

Jonathan Daly

17-05-2005, 12:10	#1
jonny_Daly Inactive Join Date: May 2005 Posts: 5	BY unhappiness Hi there I recently signed up to the Telewest Package for TV, Phone and Broadband (may 9th). I was previously on BT Broadband and i asked the sales person who was trying to sell me the package, what the differences between the two 1meg services were. He told me they were identical. I now have all the services installed and my downloading is fine but i discover to my horror that it is on 128k upload in the Modem config, not 256k as the sales person advised. This makes it next to useless for my online gaming (counter strike: source) which is a major reason i have broadband. I can only ping under 50 on a few UK servers whereas with 256K upload on BT i had thousands pinging under 50. I have spoke to telewest technical support and they have tried moving me to a different URB (is that the term) server but it hasnt helped. I am in Liverpool and have been told they are upgrading their servers or something but that seemed very much like a fob off. I have lodged a complaint with Telewest about the sales rep. So will see what comes of that. Anyone who works for BY, is there any immediate plans to up the speed to 256K for the 1mb connection? if not then am i able to keep the cable phone and tv but let another provider give me my internet, would that work? Many thanks Jonathan Daly