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Originally Posted by etccarmageddon
They charge you for top ups and low usage:-
"Refill
This fee covers the cost easyMobile has towards credit card issuers and banks. You can refill your account online through your account on our web site, this will cost you 25p, You also have the option to do a manual refill by calling our Customer Service. This cost you a fee of 75p."
"Exceptions
In the event that your usage is below £5.00 over any given 3 month period (i.e. if you actual usage in the months April, May and June is 4.99) we will charge you a fee of £ 0.75 which will be deducted from your account balance. We do this to ensure that accounts that are not used eventually will terminate. This is in line with our commitment to all of our customers of keeping costs to a minimum and for the full advantage to customers that actively use our service."
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If that's correct then they may well be a lot of people ringing up to query why their credit isn't right on their phones
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I like this one too
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Withdrawal of funds from your account £5
If you cancel your subscription with easyMobile and have a remaining balance you want to withdraw, it will be subject to a £5 fee, which covers our cost in relation to paying you the money by cheque or by bank transfer.
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plus
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Account blocking fee £5
easyMobile allows customers to have a negative balance of up to £10 for up to three days. But we will tell customers in advance that their account balance is close to zero. Warning will be sent by email and SMS. easyMobile believes this is a good service for customers, however if your negative balance remains for longer than 3 days, or you exceed the £10 limit you risk having your account restricted which will cost £5 to restore full service.
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and
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Reopen a lost or stolen phone £5
If you have recovered your phone after having it reported as lost or stolen we charge you a fee to reactivate your phone. This fee covers our expenses regarding reactivating your phone.
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So if your phones is swiped and you get it back you will no doubt end up getting billed for the fact that the whoever took it probably wiped out your credit and possibly even took it into negative credit balance as well the charge for putting it back onto the network. Joy.