Cable Forum - View Single Post - NTL

Zaki · 16-05-2005, 15:20

Being fairly new to these forums and still finding my way around, I wonder if anyone has had a similar problem to me. Once a year I check with the various Credit Reference Agencies as to my standing. On one such check I noticed that NTL had put 1 on my report indicating that I had missed a payment, as I pay by Direct Debit and have never missed a payment I challenged it and was told that it was due to changing packages. I pointed out that this was their error and not mine as I pay whatever they take from my bank. After several letters and help from the Credit Ref Agency they altered it back to 0 and I received an apology. Irresponsible actions such as this can affect your credit rating.

16-05-2005, 15:20	#28
Zaki Inactive Join Date: Apr 2005 Location: Portsmouth Services: NTL Family Pack NTL Broadband Posts: 21	Re: NTL - New Billing system Problems Being fairly new to these forums and still finding my way around, I wonder if anyone has had a similar problem to me. Once a year I check with the various Credit Reference Agencies as to my standing. On one such check I noticed that NTL had put 1 on my report indicating that I had missed a payment, as I pay by Direct Debit and have never missed a payment I challenged it and was told that it was due to changing packages. I pointed out that this was their error and not mine as I pay whatever they take from my bank. After several letters and help from the Credit Ref Agency they altered it back to 0 and I received an apology. Irresponsible actions such as this can affect your credit rating.