Did you not get any documentation with your pay as you go account? Normally if your phone needs to enter certain charachters to get the account info up they will tell you in the phone manual or your PAYG booklet.
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Does this work
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Originally Posted by O2
To check your balance use Hotkey 2 or key *#10# then press the call button and your calltime balance will be shown on your display. Alternatively dial 4444 FREE from your mobile to hear your balance.
You need at least 1 minute of calltime credit to make a call. When your calltime falls too low, you'll get messages indicating you're nearly out of credit until you're finally diverted to the O2 top-up line.
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At least that would tell you what credit you have left if it works.
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Can you get any information here?
http://www.o2.co.uk/help/0,,500,00.html