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Bottesford · 14-05-2005, 13:43

Spoke to CS and was told our account had been 'downgraded' (i.e. cut off for non payment). Spoke to billing who sorted it out. For the past 3 months we'd been trying to set up a direct debit due to a bank account change. Each month we have ended up having to pay with credit card cause they can't get it sorted out. Sorted the internet account no problem (seperate account) but tv/telephone has taken many calls until last week we finally got a letter saying it was set up ok. Then we get cut off! They say it was the 'crap' system that just auto kills non-paying accounts.
We're not best pleased I can tell you!

14-05-2005, 13:43	#4
Bottesford Inactive Join Date: Dec 2003 Location: Nottingham Age: 46 Services: Telephone, 50M BB, M TV Pack, Mobile Phone Posts: 34	Re: Not Subscribed? I am!! (Channel loss) Spoke to CS and was told our account had been 'downgraded' (i.e. cut off for non payment). Spoke to billing who sorted it out. For the past 3 months we'd been trying to set up a direct debit due to a bank account change. Each month we have ended up having to pay with credit card cause they can't get it sorted out. Sorted the internet account no problem (seperate account) but tv/telephone has taken many calls until last week we finally got a letter saying it was set up ok. Then we get cut off! They say it was the 'crap' system that just auto kills non-paying accounts. We're not best pleased I can tell you!